Shipment and Payment terms

Shipment terms and prices

SHIPPING

Standard Shipping (FEDEX Economy) in the EU and out of the EU, domestic shipping will be via DHL. Orders with items in stock are shipped within 2-3 business days, but delays may occur, especially for out of stock items. If there are items in your order that are out of stock, your order may be delayed until all of the products in your order are in stock. In that case, you can request that we split your order in to several shipments for the cost of the additional shipping fees. Shipping fees do not include any customs related fees (for orders shipping to non-EU countries).

Please note that due to carrier restrictions, we may not able to ship to PO Boxes.

Once your order ships out you will receive an automated message with a FEDEX / DHL tracking number. And once the package is scanned by FEDEX/DHL, you will be able to click on the link to get the most up-to-date information on your shipment.

We only ship to the shipping address indicated on your order. If your package has shipped and that it has either shipped to a wrong address or you like to update the address it is directed to, please contact us immediately for us to assist you. Intercepting or re-routing a package may result in additional fees and depends on the carrier. Not all interceptions are guaranteed.

Some payments submitted may go through additional review or clearance procedures. Payments that go under review or orders paid with an e-check will be shipped out once the payments clear and the Shipping Department receives confirmation from our Risk Management Department.

IMPORTANT - Orders received after 15:00 Central European Time (CET) each day will ship the next business day.

VAT TAX (Value Added Tax)

If you are a resident of any country within the European Union (EU), you are required to pay Value Added Tax (VAT) in accordance with European Union Directive 77/388/EEC. 19% VAT rate will be applied according to German tax regulations where we operate.

Business-to-business sales may be exempt from the Value Added Tax if the business making the purchase has a current and valid VAT ID number.

A VAT registered buyer shall enter its valid VAT-ID (which is recommended to be checked via http://ec.europa.eu/taxation_customs/vies/) to “My Addresses” section of its e-shop account. The right according to previous sentence is granted only upon positive verification of the buyer’s VAT registration by the Seller. Such verification is performed without delay after placing the order and, as the case may be, on-line payment completion. As part of the verification process, the Seller may request from the buyer a proof of VAT registration. Negative verification result of the buyer’s VAT registration entitles the Seller to issue a new (VAT included) pro-forma invoice and obliges the buyer to settle the difference between the former and the new pro-forma invoice. Until such settlement is made, the total purchase price is considered unsettled.

Shippings outside the European Union (EU) will be tax-free. Since it will be declared as a tax-free export to a third country in accordance with §4 Nr. 1a UStG.

CUSTOMS, DUTIES & TAXES

There are no customs duties or taxes on orders shipping within the EU. Orders shipped outside of the EU may be subject to import taxes, customs duties and fees collected by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are collected once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid for by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We advise that you contact your local customs office for more information.

CANCELLING

If your order is not yet shipped, you may contact us via contact. Pilotfly.de and ask to cancel your order.
Your payment will be refunded in full.

We are shipping to the countries listed below. If your country is not listed, then please contact us.

Prices and products for national shipping: Shipping costs excl. VAT

Standard DHL only Germany

Free shipping within Germany if order value is >800EUR.

TNT Express (only Germany)

TNT Express delivery till 12:00 on next day, if order has been placed before 2pm. Only from Monday to Friday. No delivery on Saturday. Only valid for products which are listed as "In Stock".

Price table for international shipping with FedEX Economy:

The shipping price depends on country and weight. Detailed shipping costs will be listed during the order process and before you place the order. Please check it before you place an order.

Order over 20kg is not possible. Please contact us in case your order exceeds a weight of over 20kg.

Zone 1: Austria, Belgium, Bulgaria, Croatia, Cyprus (except north), Czech Republic, Denmark (except Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France (except overseas areas and departements), Greece (except Mount Athos), Hungary, Ireland, Italy (except Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except areas outside Europe), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (except the Canary Islands, Ceuta + Melilla), Sweden, United Kingdom (except the Channel Islands)

Zone 2: Aland Islands (Finland), Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Campione d'Italia (Italy), Canary Islands (Spain), Ceuta (Spain), Cyprus (north), Faroe Islands (Denmark), Georgia, Gibraltar (Great Britain), Greenland (Denmark), Guernsey (Great Britain), Iceland, Jersey (Great Britain), Kazakhstan, Kosovo, Liechtenstein, Livigno (Italy), Macedonia, Melilla (Spain), Moldova, Montenegro, Mount Athos (Greece), Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican City

Standard shipping:

Shipment in Germany will take around 3.5 working days, to other european countries it will take up to 10 working days. Package will be shipped after order confirmation and payment received via PayPal as pre-payment.

Please consider that there will be no delivery on Sunday and public holidays.