What is the max. Payload of the gimbal? Max. Payload is 3.2kg
What is the operation temperature of the gimbal system? We have successfully tested under -15°C up to 50°C
Is the Adapter plate compatible with any quick release system? The Adventurer adapter plate is compatible with Manfrotto 501PL type. You can simply dismount the camera setup from the Adventurer and mount it onto the compatible tripod or fluid head system.
How can I upgarde the Firmware? Firmware can be upgraded via connected USB cable to the SimpleBGC Software. Establish the connection, go to the tab "Firmware upgrade" check the box "Check for Beta versions too" and press "Check". Compare the Firmware version with the version which we officially released for our gimbal on our website at Support - Software/Driver Downloads. Important: Please ensure that the Adventurer is powered off while performing an upgrade! Please refer to following notice.
How long does the battery last? The operation time is approx. 6h (whitout charging the camera)
I recognize a slight horizontal drift. What can I do? The Adventurer comes with an integrated Anti-Drift Circuit which prevents loosing the horizon. In some cases it still might happen since the sensors are temperature dependant. In this case, put the gimbal on a tripod and power it on. Press and hold the Camera-Button for 2sec until you see in the OLED "Gyro Calib". Prevent any vibrations or disturbance during the calibration process. The motors will power on automatically once the calibration is finished and the gimbal should be now levelled again.
Is there an App for iOS or Android available? Yes, currently you can download it from our support page. We refer to the SimpleBGC App for now but in near future we will have our own developed App which will be more simple!
Which accessory is compatible with the Adventurer? We are always eager to develop more accessories for the Adventuer to provide you the utmost flexibility you need for your shooting. Please take a look to the sub menu on our website Adventurer - Accessories.
Can I change the speed of the Joystick or of the Follow mode? Yes you can do this via the new RM-2 Remote control or through the SimpleBGC Software in the tab RC-Control for the Joystick and in the tab Follow Mode for your Pan/Tilt follow movements.
360 degree Dutch Angel Mode. How can I use it with my Adventuer? We have recently announced this cool new feature, which we can upload for you via TeamViewer. All new Adventurers shipped from July 2018 will have this new feature already integrated by default.
How can I switch off the beep tone? You can turn it off via the Remote Contorl RM-2 or via the SimpleBGC Software in the tab "Service".
Is the Joystick multidirectional? Yes it is, you can move it in all directions for Pan & Tilt. With the push button of the joystick you can activate additional features like Timelapse. The Joystick button can be individually setup via the SimpleBGC Software in the Tab "Service"
When I connect the Sony control cable the camera will be always charged, can I switch this off somehow? The first batch of the Adventuer needs a cable w/o charging function. This can be purchased in our online store. Adventurers shipped from June 2018 onwards have a feature in the handle to power on / off the charging function. Just press REC button and Zoom IN button simultaniously. Camera display will indicate and show you whether it will be charged or not.
How can I check the Firmware version of my Adventurer 1-Hand Handle and how can I update the Firmware to get new features? Press the Mode button while powering on the handel in order to check the firmware version of your handle. To upgarde the firmware download the Flashing tool from our Support site and follow the documentation or the video tutorial below.
