You need help, support for the setup, you want to send us your device for repair or you have technical questions about your purchased product? Then please do not hesitate and contact us.
FAQ:
- How can I pair my Remote RM-1B or my 2-Hand Holder Ver.3.0 with my Pilotfly Gimbal?
--> Please follow the video tutorial below:
- Can I use my Smartphone to remotely contorl the gimbal?
--> Yes you can. The gimbal models H2-45, C45, T1 (from June 2017), H2 (from June 2017) can be remotely contorlled via iOS or Android App. Older Gimbal versions can be upgraded by request.
- How to balance my gimbal perfectly?
--> Please watch the following video for a better understanding.
- Can Pilotfly help me with the gimbal setup via remote access (TeamViewer)?
--> Yes, you can use our contact form to schedule a TeamViewer session.
In order to get access to your computer, you have to download the TeamViewer module.
(Please note, this service is not for free!)
- How can I activate or use the invert mode?
--> All Pilotfly products are capable to detect automatically the invert mode. Just turn the handle around while gimbal is powered on. The gimbal detects automatically the invert mode and you are ready to go. All other profiles which can be selected via the Mode-button are working in the invert mode as well.
- My gimbal is vibrating? What shall I do? Shall I do a reset?
--> First of all do not make a reset of your gimbal, this will delete your individual profiles of your gimbal. Micro vibrations can be eliminated by changing the Filters in the Filter Tab. Before you do any changes please ensure you made a backup of your profiles! - Where can I find the serial no. of my gimbal?
--> Serial no. of your gimbal can be read out via SimpleBGC Software. Establish connection with the gimbal and go to the tab "Upgrade" there you will find the serial no. - Gimbal is spinning around while powering on, what can I do to solve this?
--> You might have mounted the fixation screw off the Roll axis on the wrong side. Please watch this video to see this issue and how to solve it. - How can I upgrade my Firmware over the MAC OS? I always get an error message.
You need to give execute permissions to this tool. Open the Terminal (Application/Utilities/Terminal), type "chmod u+x", space, then find GUI folder in the Finder, open "bin" directory, select stm32ld_mac file and drag-and-drop it inside the Terminal window - full path to a file will be inserted in the command line. Press "Enter" to execute this command. Please ensure that you select the right COM port with name "tty.SLAB.USBtoUART".
- Incompatibility with MAC OS 10.13 "High Sierra"
Always check that you have installed the latest version of the driver for a virtual COM port. You can download it by this link.There is a known problem with the MAC OS 10.13 "High Sierra" - it does not load driver automatically on demand. If you cannot find a COM port where board is connected, in the "Connection" list in the GUI, try to load the driver manually using the Terminal (go to Applications > Utilities > Terminal in Finder):
sudo kextload -b com.silabs.driver.CP210xVCPDriver
Then restart GUI and check the Connection list again.
This problem will be solved later by new drivers.
- How to get the Fast Follow Mode on my Pilotfly Gimbal?
First of all you have to download the lastest SimpleBGC Software from our website, after that please upgrade your gimbal to latest Firmware version 2.68b3 or higher. For the Adventurer Gimbal please consider the instructions.
1. Go to the Tab Follow Mode and select the function "Temporarily force follow mode" (This you have to do for each profile and confirm it by pressing the WRITE button)
2. Disable in the Service Tab the Mode Button Function for "Long Press" or switch the function to other button click actions. Press WRITE.
3. DONE. Now you have the new mode on your Gimbal. Enjoy!